FAQ

ORDERS & SHIPPING

HOW MUCH DO YOU CHARGE FOR SHIPPING?
Orders over $299 CAD ship FREE within North America (Canada, United States, and Mexico).

WHEN WILL MY ORDER ARRIVE?
Most orders are delivered in 3–7 working days. Remote locations may take longer.
During sales, please allow 8–12 business days after a refund is issued for it to appear on your issuing bank statement.

HOW CAN I TRACK MY ORDER?
Please contact us at info@bodchristensen.com.

WHERE IS MY ORDER CONFIRMATION EMAIL?
Typically, you will receive an email within 1 hour of placing the order. In some cases, it can take up to 24 hours, as all orders go through fraud and ID security checks.

SIGNATURE UPON DELIVERY OF MY ORDER
Someone at the shipping address must sign for the order. Please note we do not deliver to P.O. Boxes.

WHERE DO YOU SHIP?
We ship internationally. Orders outside North America may take longer to arrive due to extended shipping times.

WHERE ARE YOUR PRODUCTS MADE?
All of our leather jackets and apparel are carefully crafted in India and Pakistan, where we work closely with skilled artisans to ensure premium quality and craftsmanship.

DUTIES & TAXES
Orders shipped outside of Canada — including to the United States and other international destinations — may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are not included in the purchase price or shipping cost, and remain the responsibility of the customer. We do not cover or reimburse duties and taxes.

ACCEPTED FORMS OF PAYMENT
Visa, Mastercard, American Express, PayPal, Apple Pay.

WHEN WILL I BE CHARGED FOR MY ORDER?
You will only be charged once the purchase is confirmed to your email.

CAN I CHANGE THE SHIP-TO ADDRESS WHILE MY ORDER IS IN TRANSIT?
We currently do not reroute orders.

OUT OF STOCK ITEMS
If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item. We invite you to sign up to “Get Notified” as returns and restocks can change inventory regularly.

HOW DOES PRE-ORDER WORK?
When a product is listed as Pre-Order, it is not yet in stock but is available to purchase. You will not be charged until the item ships. We will provide you with an approximate ship date at purchase, and will contact you if the date changes.