FAQ

ORDERS & SHIPPING

  • HOW MUCH DO YOU CHARGE FOR SHIPPING?

All order over $199.00 are FREE of shipping.

  • WHEN WILL MY ORDER ARRIVE?

Most orders will be delivered in 3-7 working days.

During sales, please allow 8-12 business days after the refund is issued for it to appear on your issuing bank statement.

Due to significant shipping volumes your order may experience delays in delivery.

  • HOW CAN I TRACK MY ORDER?

Please contact us at Info@bodchristensen

  • WHERE IS MY ORDER CONFIRMATION EMAIL?

Typically, you will receive an Email within 1 hour of placing the order. In some cases, it can take up to 24 hours for an order confirmation Email to arrive because orders are passed through fraud and ID security checks after the order is placed.

  • SIGNATURE UPON DELIVERY OF MY ORDER

Someone at the shipping address must sign for the order.

  • WHERE DO YOU SHIP?

At the moment, we only ship to the US and Canada

  • ACCEPTED FORMS OF PAYMENT
We accept Visa, Mastercard, American Express, PayPal, Apple Pay

 TIMING OF BILLING

You will be charged after making a purchase on our online store

  • CAN I CHANGE THE SHIP-TO ADDRESS WHILE MY ORDER IS IN TRANSIT?

 

 We currently do not reroute orders.

  • OUT OF STOCK ITEMS

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item. We invite you to sign up to ‘’Get Notified’’ regarding your item, as we accept returns and/or inventory can change regularly.

  • HOW DOES PRE-ORDER WORK?

When a product is listed as Pre-Order, the product is not yet in stock but is available to purchase. You will not be charged until the item ships. We will provide you with an approximate ship date for your item(s) at the time of purchase. Please be aware that Pre-Order dates are approximate and subject to change. We will contact you if the ship date changes.

  • REFUNDS
Refunds are processed as fast as possible following the receipt of your package at our distribution center.

Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement.

 

RETURNS

  • WHAT'S YOUR RETURN POLICY?
Please try items in the comfort of your own home. For up to 30 days from the purchase date, if you don’t like them, or they don’t fit, just follow the steps below.

*This does not apply to FINAL SALE items on the website*

Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return.

Final sale items, are not eligible for refund, only exchanges. Please be advised, we do not cover shipping costs on final sale exchanges.

*WE ARE NOT HELD ACCOUNTABLE FOR ANY BORDER/DUTY TAXES*

  • EXHANGES

When placing an order you are intitled for a maximum of 1 exchange per item. When exchanging an item you must cover the return shipping cost.

  • REQUEST A RETURN ONLINE

You can send a request for a return to info@bodchristensen.com